Frequently Asked Questions

If you suspect your package to be lost, please confirm first with the delivery tracking number provided during processing for delivery updates. If merchandise is lost during transit PURECODE™ will re-ship your order at no cost.

In the case you received the wrong merchandise, please contact us within 14 days of receipt. We will correct the order and re-ship at no cost to you. “Please have your order number ready when calling or if via email, type your order number in the subject heading.”

Please e-mail Customer Service at or call 1 (732) 264-3049.

As soon as we receive your order, please allow one to two business days to complete processing. When your order is ready to ship, we will send you another email stating the order is completed, and provide you with tracking number.

Once the order is placed, orders typically leave our warehouse in Holmdel, NJ within one to two business days.

Shipping cost are determined by you location, within the US. (Note: We do not ship to HI and AK)

To check your recent orders, sign into your account by clicking My Account at the top of the page. Once logged in under Recent Orders you will be able to see your past purchases.

To check the status of your Warranty Claim, log into your account, by clicking My Account and under Recent Orders, click View Warranty Status.

If you need to change your shipping and billing address that we have on file, you can change this information by going into My Account, and under My Addresses click Edit.

If you would like to sign up for our monthly newsletter, please locate “SUBSCRIBE TO OUR NEWSLETTER” box on the bottom of the page. Enter your email and hit subscribe, you should receive a conformation email shorty after!

If you would like to UNSUBSCRIBE to our monthly newsletter, you can either contact us at or open one of our past monthly newsletters and click the “Unsubscribe” link at the bottom of the newsletter.