FREQUENTLY ASKED QUESTIONS

How do PURECODE’s gel based moisturizing products work?
They are infused with deep moisturizing agents that are activated by body temperature.

Do I need to do something special prior to use?
We suggest that you use our gel products on clean, washed skin.
Do I need to add lotion to the product?
The product is already infused with jojoba, olive, and vitamin E oils. It is not necessary to add lotion.
Does your product contain any additional ingredients?
The gloves are 98.7% cotton and 1.3% spandex. The plant gel contains jojoba, olive, and vitamin E oils. The product is not recommended for ultra sensitive skin.
Can I heat the product in a microwave oven?
We don’t recommend this as it may break down the product.
Can I wash your moisturizing gel products?
Yes, the gel products are washable. Please wash by hand using lukewarm water and a mild detergent. Allow to air dry before use.
an I use these products as I would regular socks and gloves?
No. These are not meant to be used while walking or working, either outdoors or at home.
How long should I keep the gel product on? And what if I fall asleep?
We recommend 20 to 30 minutes to fully moisturize and soften skin. But don’t worry! It is safe to wear for extended periods or even all night.
How should I store the product when it is not in use?
To keep your product clean and accessible, use the convenient zippered pouch. We recommend that you keep it away from extreme temperatures.

What do I do if my order is wrong or lost during shipping?

If you suspect your package to be lost, please confirm first with the delivery tracking number provided during processing for delivery updates. If merchandise is lost during transit PURECODE™ will re-ship your order at no cost.

In the case you received the wrong merchandise, please contact us within 14 days of receipt. We will correct the order and re-ship at no cost to you. “Please have your order number ready when calling or if via email, type your order number in the subject heading.”

Please e-mail Customer Service at support@purecodeusa.com or call 1 (732) 264-3049.

Where is my order?

As soon as we receive your order, please allow one to two business days to complete processing. When your order is ready to ship, we will send you another email stating the order is completed, and provide you with tracking number.

How fast can you deliver my package?

Once the order is placed, orders typically leave our warehouse in Holmdel, NJ within one to two business days.

What are basic US shipping costs?

Shipping cost are determined by you location, within the US. (Note: We do not ship to HI and AK)

How do I check my recent orders?

To check your recent orders, sign into your account by clicking My Account at the top of the page. Once logged in under Recent Orders you will be able to see your past purchases.

How do I check the status of my warranty claim?

To check the status of your Warranty Claim, log into your account, by clicking My Account and under Recent Orders, click View Warranty Status.

How do I change my shipping and billing address?

If you need to change your shipping and billing address that we have on file, you can change this information by going into My Account, and under My Addresses click Edit.

How do I sign up for purecodeusa.com emails?

If you would like to sign up for our monthly newsletter, please locate “SUBSCRIBE TO OUR NEWSLETTER” box on the bottom of the page. Enter your email and hit subscribe, you should receive a conformation email shorty after!

How do I unsubscribe from purecodeusa.com emails?

If you would like to UNSUBSCRIBE to our monthly newsletter, you can either contact us at support@purecodeusa.com or open one of our past monthly newsletters and click the “Unsubscribe” link at the bottom of the newsletter.