All PURECODE® products are made with the highest quality in mind and are tested for quality assurance. However, in the event that the product fails due to being defective, PURECODE® will replace the product at no charge with an identical or similar product. Your product comes with a one year limited manufacturer’s warranty starting from date of purchase. Only products purchased through authorized dealers are covered under the warranty.
This warranty covers manufacturer defects only and not damage due to misuse or improper care of the product. When using the product in the infusion setting be sure to use “PURECODE® HEAT PROTECTOR SERUM”. USING ANY OTHER PRODUCT OTHER THAN WATER WILL VOID THE WARRANTY. This warranty is only valid on genuine PURECODE™ products. Please do not attempt to repair or service the product. This product has no serviceable parts; any attempt to repair or service the product will void the products warranty.
To arrange Warranty Service, fill out the form located here
Please send all exchanges, including the RMA# from the form, to the following address: Attn: Warranty Claim PURECODE USA Inc. 2139 Route 35 North, Suite 6 Holmdel, NJ 07733 Please secure packages, to protect against loss or damages. Please use a tracking method.